:: Due to these low blow-out prices, no returns are allowed. For exchanges, a 25% fee of the original price will be charged. So...be sure of your size! See the heel and toe options available. :: All customers must provide a valid name and shipping address suitable for receiving shipments from U.P.S. For example, no Post Office boxes will be accepted. :: Python and Western rattlesnake boots are not available for sale in the state of California. :: There is a $12.00 shipping and handling fee for each purchase. Boots will shipped via UPS Ground. :: Questions regarding the store policies? Experiencing trouble using the shopping system? Get in touch with San Francisco Bootman! :: E-mail - sales: sales@sfbootman.com :: E-mail - support: support@sfbootman.com :: Phone: 1-800-771-1393 :: FAX: 1-415-731-9420. :: Not all boots shown in the Tony Lama printed catalog are available via our online store just yet. If the online catalog doesn't have the boot you're looking for, simply e-mail your request (include boot type, size, and any heel and toe options), and we'll make sure to fulfill your order! :: If you are not paying by a credit card, CALL (800) 771-1393 to place your order. support@sfbootman.com sales@sfbootman.com